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Customer Service Specialist

Position: FULL TIME

Hours: Monday - Friday 8am to 5pm

Benefits: Healthcare & Dental, 401K, PTO

Reports to: Customer Service Manager

 

Our Core values:

· Honest

· Authentic

· Hard Working

· Focused

· Team player

 

Objectives:

  • Identify and fulfill customers’ needs by providing products and product knowledge
  • Answer customer inquiries via phone, email, chat, and in-person
  • Upselling products and services to all customers
  • Understanding customers' needs and identifying sales opportunities
  • Processing of RMA’s and Warranty requests
  • Handle complaints, provide appropriate solutions and alternatives
  • Process orders through internal ordering systems
  • May be required to assist other departments or perform other duties as needed

Requirements:

  • A passion for 4x4 vehicles and the outdoors preferred, but not required
  • Previous automotive background knowledge helpful, but not required
  • High caliber communicator
  • Ability to think clearly under pressure
  • Attention to detail
  • Handle multiple communication tools, phone, email, live chat
  • Mindset for efficiency and problem-solving

Ironman4x4 is an Equal Opportunity Employer with a drug-free environment. We are committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All employment is “at will”.

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