Ironman 4x4 America takes pride in everything we do and believe we deliver the highest quality off-road performance products on the market. However, if you find that you are dissatisfied with one of our products, for any reason, please read and use the following information.
Returns
To start a return please login to your account, select the order you would like to return and fill out the return information to be processed. Our customer service team will contact you with any additional information we might need before issuing an RMA number. If you processed an order as a guest, please contact our customer service to start a return. All items returned must be within 30 days of the date of shipment with the original packaging in new condition and must be accompanied with the original invoice and RMA number. Items that are shipped via LTL Freight are unable to be returned outside of warranty issues that will be investigated on a case-by-case basis. Items must be shipped pre-paid. Make a copy of your original invoice for your own records. If item is damaged in return shipping then there will be additional costs attached to the refund. Refunds will be issued the same method as the original payment. Any returned item(s) or order(s) originally shipped utilizing "Free Shipping" will be refunded less the original shipping fee incurred by Ironman 4x4 America Inc. All returns will incur a 10% restocking fee up to $100 of the original purchase price. No refunds will be granted after 30 days of purchase.
All orders that are unable to be delivered or refused and returned to Ironman 4x4 America, Inc. or distributor that the product shipped from will be treated as a return and a shipping fee will be applicable.
Please note that we have several return locations! Do not ship any items back to us until we issue you an RMA number and specify a return address.
Finishes
All products that are manufactured by Ironman 4x4 America, Inc. are handled with the most thorough care from assembly to packaging. Ironman 4x4 America, Inc. If items are damaged please see Shipping Claims.
Shipping Claims
Ironman 4x4 America, Inc. is not responsible for any damages or losses incurred during shipping. If a package appears to be damaged during shipping, the customer must notify the shipping driver or shipping facility immediately before opening to start a claim. Ironman 4x4 America, Inc. will not warranty any damages caused during shipping. Failure to notify the shipping company can result in a loss or recourse to the damaged items. Ironman 4x4 America, Inc. is not responsible for any missing items that have been signed for by the purchaser or user. The purchaser or user must contact Ironman 4x4 America, Inc. within 7 days of any shortages in shipping.
Warranty
Ironman 4x4 America, Inc. warranties only products we manufacture to the original purchaser who owns the vehicle, which the product was originally installed. Ironman 4x4 America, Inc. offers no warranty on any manufactured parts that have been modified from their original design. A copy of the original purchase receipt is required for any warranty issues.
Warranty on items produced by other manufactures that are purchased through Ironman 4x4 America, Inc. are warranted by the original manufacturer. Ironman 4x4 America, Inc. is not responsible for any damage or issues with the items that are produced by the original manufacturer. All warranties are subject to the policies provided by the original manufacturer. Warranty does not include reimbursement for shipping of the product to or from Ironman 4x4 America, Inc. and does not include the costs incurred during the down time of the vehicle or any incurred costs.
Safety Disclosure
Ironman 4x4 America, Inc. has no warranty offered concerning the performance of the Ironman 4x4 America, Inc. products after the installation. Ironman 4x4 America, Inc. is not responsible for use of its products off road or on road, quality of installation, the driving conditions or any combo of these factors. The warranty is limited to the replacement of a defective product prior to installation that Ironman 4x4 America, Inc. has deemed defective. Items that have been modified or damaged during installation will not be covered under the warranty. This warranty does not include the reimbursement for shipping of the product to or from Ironman 4x4 America, Inc. and does not include any costs incurred during the down time of the vehicle or any other incurred costs. Ironman 4x4 America, Inc. products are designed for off road use only. The purchaser and owner agree to the risks that can potentially result in death or serious injury while off-road. Ironman 4x4 America, Inc. is not responsible or liable for any damages, injuries or deaths that could potentially result from product failure. The purchaser or owner is held responsible for all proper vehicle maintenance and is in safe operating conditions.